Analysis and Diagnostics of organizational structure

Our experts analyze your current Workforce Management processes and deliver a complete diagnostic, highlighting areas for improvement and suggesting optimization strategies. We ensure that our customers implement optimal management processes across their contact center.

Implementation / Development services

Syrius' implementation and deployment methodology, which has been proven successful with dozens of companies, ensures that projects are delivered on time and on budget, with no surprises. Development and design of tools, testing, deployment, knowledge transfer and change management are all part of Syrius' methodology.

Most workforce software available on the market today help manage most of the tasks of a workforce management team, but tend to be quite expensive and are better suited to large organizations. We can develop forecasting and scheduling tools with Microsoft Office to meet the needs of smaller centers.

Resource Loans

Today's companies continuously face important challenges regarding the punctual short-staffing of certain resources, and must act quickly to minimize the impact on the organization.

Our interim management and professional services are tailored to your specific needs:

• Additional interim manager to face specific situations, such as reorganization, a sudden important growth, or an acquisition
• Temporary replacement of a key employee with specific expertise
• Interim manager or professional during the hiring process of a new contributor.

Product Reseller

Syrius is dedicated in offering the best possible WFM solution to its customers. We have an extensive knowledge of the market leading solutions and have chosen to resell the PerformanceEdge line of products from Aspect Software. Aspect Software provides complete call center solutions for mid-sized and large enterprises.

Partnerships

Syrius partners with these companies to offer cutting edge WFM processes and infrastructure:

The depth and breadth of our thinking and involvement allow us to deliver turnkey solutions that are really adapted to the needs of our clients. Our approach is fully integrated and provides a full range of services, from the execution of a highly focused action to the implementation of a broad ranging operational strategy.


Aspect consolidates workforce optimization capabilities for the contact center into a single, IT-ready standards-based software platform to turn the potential of Microsoft unified communications (UC) into real business results across the enterprise and in the call center. UC applications powered by PerformanceEdge® offer a brand new way to use software to target particular business issues by delivering a specific combination of capabilities.


Canadian Consultant specialized in Contact Center and Unified Communications solutions. Trusted advisor to mid-size and large organizations in the development, deployments and evolution of their multi-channels communications strategies by addressing all aspects of unified communications