Achieving success in contact centers today requires a mobilized and qualified workforce. The Syrius program offers in-depth training and development on every Workforce Management function. Our different levels of courses—from basic to expert level—enable each employee to acquire the appropriate knowledge and necessary skills to help optimize contact center performance.

Training approach:
Syrius offers training services with a personalized approach, within organizations on their own systems and facilities, thus providing an optimal learning environment for your resources. Courses include theory, presentations, hands on individual and group exercises, discussions and workshop simulations specific to your organization. The training is supported by comprehensive teaching materials.

Courses:
Aspect:
Our certified Aspect experts have hands-on experience on all core and optional Aspect eWorkforce Management modules to assist you in developing the skills of your resources.

Custom:
Syrius also offers courses tailored beyond the scope of those offered by Aspect to meet specific customer needs in workforce planning. These courses cover terminology, methodologies, and concepts underlying workforce management in contact centers.