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Workforce Management / Planification des effectifs
Polls
Which Workforce Optimization Software do you use in your contact center?
Which Workforce Optimization Software do you use in your contact center?
- Number of Voters:
- 1637
- First Vote:
- Saturday, 09 June 2007 13:28
- Last Vote:
- Wednesday, 08 February 2012 13:43
Which Workforce Optimization Software do you use in your contact center?
| Hits | Percent | Graph |
|---|---|---|
| PerformanceEdge Workforce Management by Aspect | ||
| 897 | 54.8% | |
| IEX Totalview | ||
| 416 | 25.4% | |
| Excel only (Microsoft Office) | ||
| 181 | 11.1% | |
| No workforce optimization software in place | ||
| 46 | 2.8% | |
| Genesys | ||
| 36 | 2.2% | |
| Impact 360 | ||
| 19 | 1.2% | |
| Other | ||
| 18 | 1.1% | |
| Blue Pumpkin | ||
| 14 | 0.9% | |
| Calabrio! | ||
| 8 | 0.5% | |
| Pipkins | ||
| 2 | 0.1% | |
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